This policy applies to orders placed through kevagold.com. Please review it before ordering. Nothing in this policy limits rights you may have under applicable consumer law.
Order processing
We aim to process orders within [number] business days. Processing times may take longer during holidays, promotions, or other high-volume periods. We will contact you if a significant delay or an issue with your order arises.
Please check your order details carefully before submitting. Contact us at [email protected] as soon as possible if you need to request a change. We cannot guarantee changes after an order has entered processing or shipped.
Shipping options, charges, and delivery
Available shipping methods, charges, and estimated delivery windows are shown at checkout. Delivery estimates begin after processing and are not guaranteed unless expressly stated.
We currently ship to [list countries, regions, or states]. Orders to locations outside this area may not be accepted. Any customs duties, import taxes, or local fees are [included in checkout / the customer’s responsibility select and confirm the accurate option].
Please provide a complete and accurate delivery address. If a parcel is returned because the address is incorrect or delivery cannot be completed, contact us at [support email]. Additional shipping charges may apply to resend it, where allowed by law.
After dispatch, tracking information will be provided when available. Once a carrier marks a parcel as delivered, contact us promptly if you cannot locate it so we can help investigate.
Damaged, incorrect, or missing items
Please inspect your order when it arrives. If an item is damaged, incorrect, or missing, contact [support email] within [number] days of delivery with your order number and, where useful, photos of the packaging and item. We will review the issue and explain the available remedy under this policy and applicable law.
Returns and exchanges
You may request a return within [number] days after delivery by contacting [support email] with your order number and reason for return. We will provide return instructions if your return is eligible. Do not send items back without contacting us first.
To qualify for a change-of-mind return, items must be [unused, unwashed, and in original packaging, with tags attached confirm what applies]. The following items are [not eligible for change-of-mind returns—list any exclusions, such as personalized or perishable items]. Exclusions do not apply where an item is faulty, misdescribed, or where applicable law provides a return right.
Return shipping: The customer pays return shipping for change-of-mind returns. We pay reasonable return shipping for items confirmed to be faulty, damaged, or incorrect.
Refunds
After we receive and inspect an approved return, we will notify you whether it is approved. Approved refunds will be issued to the original payment method within [number] business days. Your bank or payment provider may take additional time to post the refund.
Original shipping charges are [refundable / non-refundable] for change-of-mind returns, except where required by law or where the return is due to our error. We will not charge a restocking fee unless it is disclosed before purchase and permitted by law.
Cancellations
Contact [email protected] promptly to request cancellation. We cannot guarantee cancellation once an order is being processed or has shipped. Any cancellation rights required by applicable law still apply.
